Everything you need.
Nothing you don't.

Sleep AI is a trained agent that interviews each customer about how they actually sleep, then recommends the right beds from your live inventory. It answers the questions your best salesperson would ask — at 2am, on the website, over text, or on the showroom floor.

• Captures sleep position, firmness, temperature, pain points, and budget
• Reads your catalog — models, specs, firmness ratings, and pricing
• Explains the “why” behind every recommendation, in plain language
• Flags comfort exchanges, sleep-trial windows, and warranty follow-ups
• Hands off to a human rep with the full conversation and sleep profile

See Sleep AI on a demo ↗

Texts, webchat, Facebook, Instagram, and Google messages land in one shared inbox. Every rep sees the full history, so no customer has to repeat themselves.

• One thread per customer across every channel
• Assign, tag, and add internal notes
• Saved replies and templates for common questions
• Works on any device's browser

Add a text-me widget to your site so shoppers can start a conversation without dialing. Their name, number, and message arrive as a live lead in the inbox.

• “Text us” widget converts browsing into conversations
• Route leads to the nearest showroom automatically
• Instant auto-reply so no lead waits

When a call goes unanswered, Kirbie instantly texts the customer back so they don't move on to the next store. It's the fastest way to recover revenue you're already losing.

• Automatic SMS within seconds of a missed call
• Generic or personalized by department
• Conversations flow into the same inbox

Send review invites by text at the right moment — after the sleep trial ends, not the day of delivery — so you collect honest reviews and rank higher on Google.

• Textable invites to Google, Facebook, and more
• Automated timing by order and delivery stage
• Monitor and respond from one dashboard
• Review-request templates you can customize

Send a secure payment link by text or turn your phone into a card reader. Flat fees, no hardware, and money that lands faster than an invoice.

• Secure payment links over SMS
• Tap to Pay on iPhone and Android
• Deposits, balances, and financing conversations
• Clear, flat processing fees

Promote a mattress event, a new sofa line, or a clearance weekend with two-way texts that feel personal — and land in the same inbox when customers reply.

• Segmented lists by store, purchase history, or tag
• Scheduled sends and follow-up sequences
• Replies stay two-way, not a dead-end blast

Draft replies, summarize long threads, and translate the customer's question into a helpful answer — so newer reps sound like your best ones.

• Suggested replies grounded in your catalog
• Thread summaries and next-step nudges
• Consistent tone across every store

Connect your review platforms, payment processor, and POS. Manage every store from one account with permissions, reporting, and shared templates.

• Google, Facebook, Instagram, Stripe, QuickBooks, Shopify
• Per-store numbers, hours, and routing
• Roll-up reporting across locations